SHIPPING POLICY

At Utthan, we want you to be completely satisfied with your purchase. If you are not entirely happy with your purchase, we're here to help. This Return and Exchange Policy explains how returns and exchanges work for our handmade kitchen utilities.

​

Eligibility

To be eligible for a return or exchange, please note the following:

• You must initiate the return or exchange within 30 days of the purchase date.

• The product must be in its original condition and packaging.

• We do not accept returns or exchanges for customized or personalized products, unless they are damaged or defective.

​

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at [Your Email Address] to request a return or exchange.

• Provide your order number and details about the product you wish to return or exchange.

• Our customer support team will guide you through the return or exchange process.

​

Once we receive the returned item, we will inspect it and notify you about the status of your refund.

If your return is approved, the refund will be processed, and a credit will be applied to your original payment method within a reasonable timeframe.

Please allow 4-6 business days for the refund to appear in your account, as processing times may vary depending on your payment provider.

​

​

We will work with you to arrange for the return of the original item and the shipment of the replacement.